Brass is a great metal to cast with as it can
provide some really great looking results.  Many believe that brass, an
alloy of zinc and copper, has been around since our prehistoric ancestors.
Today brass is used for a multitude of products from coins to trumpets not to
mention a whole bunch of other musical instruments.

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Dell is trying to make a new expansion into services a key part of its “Dell 2.0? business transformation effort. Read Ann’s insight into Dell’s SMB services strategy.

When I wrote about Dell’s SMB-oriented product lines in July, I noted that several experts stressed that Dell would also need to beef up its service offerings if it hoped to expand its SMB business.

Indeed, according to a recent Forbes article, Dell should focus narrowly on SMB services, as it really can’t hope to compete with IBM or HP for big service contracts with larger companies. Dell’s service business suffered an embarrassing setback in 2006 when Philips canceled a five-year deal in which Dell would have managed desktop PCs for 75,000 users.

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With the change in technology everything seems to be changed now. This change however has been a good one, especially when it comes to IT support.

In the past you would have to call a support hot line and perhaps wait on hold for ages to talk to an operator who may or may not be able to help you. In fact, you may not even be able to understand the person that you get on the other end of the phone as many of these services are outsourced to different countries!

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